This page explains how payment works at Sable Mae, what we accept, and when your card is charged. If anything here is unclear, email support@sablemae.com and a real person will answer.
What we accept
Payments are handled by Shopify Payments. At checkout you can pay with all major credit and debit cards, or with Shop Pay, Apple Pay or Google Pay.
The payment options shown at checkout are the complete list. If a method is not offered there, we cannot accept it, including cash, cheque, bank transfer and gift cards from other retailers.
Currency
Every price on this site is in United States dollars (USD), and that is the currency you are charged in. If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That fee is set by your bank and is not something we receive or control.
When you are charged
Your card is charged in full when you place the order, not when it ships. You will get an order confirmation email straight away with the amount and a summary of what you bought.
If we cannot fulfil an order after it has been paid for, we refund it in full to the original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
What appears on your statement
Charges from this store show up on your statement under Sable Mae. If you see a charge you do not recognise, email support@sablemae.com with the date and amount before contacting your bank, and we will find the order for you. That is almost always faster than a dispute.
Taxes and duties
Any sales tax that applies is calculated and shown at checkout before you pay, so the total you confirm is the total you are charged. Orders shipped outside the United States may attract import duties or taxes on arrival, which are set by the destination country and paid by the recipient. See our Shipping Policy for how international orders are handled.
Card security
We never see or store your full card number. Card details are entered on Shopify's PCI-compliant checkout and handled by Shopify Payments. The site runs over HTTPS on every page.
Failed and declined payments
If a payment is declined, no order is created and no money leaves your account, although your bank may briefly show a pending authorisation that drops off on its own. The usual causes are an expired card, a billing address that does not match the one your bank has on file, or a bank security block. Check those first, then try again or use a different method.
Refunds
Refunds always go back to the payment method used for the order. We cannot refund to a different card, to a bank account, or as store credit. What can be returned and within what window is set out in our Returns & Refund Policy.
Questions
Email support@sablemae.com or call (561) 221-2282, Monday to Friday, 9am to 5pm Eastern Time.
Sable Mae
Puddle Media LLC
160 W Camino Real # 1053
Boca Raton, FL 33432
United States